Shipping policy

Sol & Wind Shipping Policy

All orders are processed and shipped from our facility. By placing an order with Sol & Wind, you agree to the terms and timelines outlined below.

Processing Times

Because we offer both standard natural crystal pieces and bespoke designs, processing times vary depending on the item type:

  • Ready-to-Ship Items (In-Stock): Processed and dispatched within 3 to 5 business days.

  • Custom Orders: Takes approximately 2 to 4 weeks to craft and fulfill, depending on design complexity.

Note: Processing times do not include weekend days or official holidays. You will receive a shipping confirmation email with tracking information once your package has been handed over to the carrier.

Shipping Rates & Free Shipping Eligibility

We currently offer shipping across North America. Free shipping thresholds apply automatically at checkout based on your order subtotal (before taxes and after discounts):

Destination Standard Shipping Rate Free Shipping Threshold
United States Calculated at checkout Free on orders over $150
Canada Calculated at checkout Free on orders over $200

Estimated Delivery Times

Once dispatched, estimated delivery timeframes are generally as follows:

  • USA Orders: 3–7 business days

  • Canada Orders: 7–14 business days (subject to regional customs processing)

Please note that delivery dates are estimates provided by shipping carriers and are not strictly guaranteed.

Customs, Duties, and Taxes (International / Canada)

For orders shipped outside the United States (including Canada), taxes, customs duties, or import fees may be levied by your local government upon arrival. Sol & Wind is not responsible for these fees. All additional customs charges are the sole responsibility of the customer.

Order Tracking & Address Changes

  • Tracking: Once your order ships, a confirmation email containing your tracking link will be sent to the email address provided at checkout.

  • Address Accuracy: Please double-check your shipping address before finalizing your order. If you notice an error, contact us immediately at hello@solandwind.com. Once an order has been dispatched to the carrier, we are unable to alter the delivery address.

Lost, Damaged, or Delayed Packages

  • Carrier Delays: Sol & Wind is not responsible for transit delays caused by shipping carriers, weather conditions, or customs holds.

  • Damaged Items: Please inspect your package upon delivery. If your natural crystal items arrive damaged, take clear photos of both the damaged product and the external packaging, and contact us within 48 hours at hello@solandwind.com so we can evaluate the claim.

Contact Us

For any questions regarding your shipment or order status, please reach out to us at:

  • Email: hello@solandwind.com

  • Instagram: solnwind_